How We Improved the Real Estate Elevator App with QA Testing

Introduction

One of our successful collaborations with a leading real estate company led us to solve certain issues and helped enhance their application functioning. The project that Inevitable Infotech was approached for comprised identifying and fixing certain inconsistency and usability issues in an elevator app. Our team of real estate app and software testing services immediately took on the challenge to make the said real estate elevator app as effective, responsive, and reliable as possible. The app was this crucial medium that connected elevator vendors with customers. It also facilitated elevator installation, repair, and maintenance services. However, the bugs in the app from the real estate application development process were affecting user experience, trust, and brand image.

Services Offered

Our real estate application support services comprise a detailed testing strategy that easily helps the bugs surface during the testing procedure. The strategy included:

• Full-Length Mobile App Testing
• End-to-End Functional Testing
• Thorough Regression Testing
• Usability Testing
• Comprehensive Compatibility Testing
• Performance Testing
• Mobile App Development Testing

Customer

The client is one of the leading real estate companies that is well-reputed, managing multiple properties. Though their commercial real estate app was developed to serve and connect elevator vendors with customers, they soon realized that their app had a lot of bugs and bottlenecks. They hired our team of real estate app experts to find solutions to ensure that the user experience was enhanced throughout the app.

Challenges

As we assessed the real estate app, we were able to uncover the following bugs that were plaguing the platform:

• There were issues in the form of functional bugs as the platform was not very functional with features like technician assignment, order management, and scheduling.
• There were also some existing usability issues, owing to which the users were struggling to navigate through the app, access relevant information, complete tasks, etc.
• Lastly, the app was not built to handle heavy load scenarios. The real estate elevator app would get too slow and unresponsive whenever a larger crowd was accessing it at the same time. 

Our Approach

We addressed the mentioned challenges in three strategic stages. Firstly, the QA testing Phase, to identify and document the issues pertaining to the elevator app. Then the Issue Prioritizing phase to compartmentalize these issues on the basis of their effects on the end-users. And lastly, the Mobile Development Phase where our team of developers offered support to fix those bugs that were reported. Let us talk about it in more detail:

QA Testing Phase:

• This was our first and foremost initiative to understand the functioning/objective of the application. It helped us determine the areas of the commercial real estate application that were failing to deliver expected outcomes. 
• On conducting our functional testing, usability testing, performance testing, regression testing, and compatibility testing we were able to detect bugs and glitches in several forms.
• For instance, the app was failing to respond under heavy load, it had a poorly designed user interface, it also contained severe functional issues, and more
• In this phase, we were able to generate detailed reports on these issues and their root causes. We could also prepare a report on the security and regulatory levels.

Issue Prioritization and Planning:

• On the basis of the record that we created in our previous step, we identified and prioritized the issues according to their impact on the user experience, level of criticality, and complexity.
• Then we moved forward to setting up a clear strategy to address each of these issues in-depth.
• We set up reasonable timelines, allocated different resources, and implemented various strategies to solve those issues.

Mobile App Development:

• As our last step, we leverage all our expertise into the process of real estate application development.
• In this step, we focus on fixing the bottlenecks we identified in the process and work toward enhancing the overall functionality, usability, and performance of the said real estate elevator app.
• We also collaborate with the team of developers to successfully implement the bug fixes, optimize the performance of the app, and incorporate improvements in functionality, usability, and security protocols of the application.

Solution

So, by implementing our efforts and collaborating with the team of developers, we were able to successfully address all the challenges that were put forward to us by the commercial real estate app. The solutions that we offered were:

Bug Fixes and Functional Improvements

• We systematically addressed and resolved all the functional bugs that were identified during the QA testing procedure. As a result of that we could ensure that the real estate app offered smoother operations and better reliability.
• We were also able to solve the issues related to the assignment of technicians, management of orders, and scheduling.

Usability Enhancements

• With our QA approach, we could also address the usability issues that were prevalent in the application. We made some interface refinements, and improvements in the design of the app to make it easier to navigate, and offered user experience optimizations.
• We also incorporated user feedback to improve the overall performance of the application by streamlining workflows, simplifying tasks, and accessibility of the app.

Performance Optimization

• We were also able to solve other performance issues like slow response times, crashes, screen freeze, etc. through our real estate app and software testing services. 
• As a result, the scalability and reliability of the app were improved, with seamless operations, even under heavy load scenarios.

Results:

At the end of our testing procedure, the elevator app could yield the following results:

• Users were happy with the notable improvements in the app’s usability aspects. They could experience smoother navigation and more intuitive interfaces.
• The real estate elevator app was more efficient and reliable with its faster loading speed, response, and less error or crashing under high traffic periods.
• The level of customer satisfaction rose drastically after our client opted for Inevitable Infoteh’s real estate app and software testing services.
• The overall performance, security, reliability, responsiveness, and robustness of the app were improved resulting in cost and time savings for the company.

Inevitable Infotech transformed our real-estate elevator app into a next-gen experience altogether. Not only does it speak for the reputation of our company, but it also delivers high performance to the users which has made our app become more popular within a short span of time.

Tools & Technologies: