How We Improved Healthcare App Development with QA Testing

Introduction

In one of our recent collaborations with a leading healthcare app, we helped our client solve some of the functional and usability issues that they were facing during their healthcare app development process. Our client’s objective was to streamline the access of healthcare by building a robust online platform that managed and booked doctor’s consultation, lab appointments and other services related to pharmaceutical needs. However, the app that their team of developers were working on, were facing issues like complexity in integration, vulnerability in booking system, issues in compatibility for cross-platform performance, and more. Owing to these inconsistencies, the operational efficiency of the app was getting affected, resulting in a huge amount of user dissatisfaction.

Services Offered

To deal with the issues faced by our clients in the process of mobile health app testing services, we offered them a set of services to uncover the bugs with its root cause analysis and find ways to improve the performance of the online healthcare app:

• High-end Integration Testing
• Comprehensive Cross-Platform Performance Testing
• Performance Optimization and Load Testing
• End-to-End Security Testing
• Regulatory Compliance Auditing Services

Customer

The client is one of the leading players in the healthcare industry. They have specialized in offering a variety of digital health solutions to its end-user base. Their aim is to make healthcare solutions easily accessible to people all across the globe. They have been aiming to develop an app which will act as a vital link between end-users and their various pharmaceutical requirements. They want to offer their users the privilege to book appointments with doctors near them, schedule high-end surgeries, order medical tests such as blood tests, radiology, genetic testing, etc. 

Challenges

As we assessed the health care app there were certain intricate challenges that we were immediately able to identify. They are:

• Complex issues related to the integration of services in the app. Data synchronization, booking of appointments, placing pharmacy orders or lab appointments, all of these services were quite challenging to integrate into the app seamlessly.
• Some bugs were persistent in the app and affected the healthcare app performance during high-load conditions. There were instances where the app would shut down or suffer from performance degradation during major health events and/or promotions.
• Thirdly, we noticed that the app was not offering uniform user experience across different platforms and devices.
• Lastly, we were able to identify certain security and regulatory issues that were resolved by secured APIs and validation of compliance with regulations like HIPAA. 

Our Approach

Depending on the complexity of the issues, the load handling inefficiencies, user interface complexities, security vulnerabilities, cross-platform inconsistencies, and others, we strategically designed a test approach:

Initial Assessment Phase

• Our team of expert testers came together to test the functionality, usability and performance of the healthcare app.
• The objective of this initial phase is to ensure all the features of the said app are functioning as intended.
• We also checked the app’s optimum load handling capacity.
• Other major aspects of the app including security and regulatory aspects, compatibility and usability, all these features were also tested to identify bugs in this step.

Bugs Discovery in the System

• Next, we were able to identify severe bugs in several aspects of the healthcare app development.
• For instance, there were discrepancies in the display and functionality of the app on older models of the android system. The booking system on the app was not synced properly with the appointments made. The app experienced slowdowns at times of high traffic. And, there were some security and regulatory issues that our team could identify.
• We then created a detailed report on the bugs along with its root cause analysis, and suggested probable solutions for the system to be enhanced.

Prioritizing & Fixing of Bottlenecks

• As our next step, we then prioritize the bottlenecks according to its influence on the end-user experience. 
• Then we test the app on various platforms, using different tools and technologies, to integrate new and improved features. 
• We collaborate with the team of developers to ensure that the bottlenecks are fixed before deployment.

Solutions

With our Inevitable approach, we were able to improve the healthcare app development procedure and integrate features into the app that made it stand out within the healthcare industry.

Enhanced Integration & Functionality

• We implemented a robust API integration strategy that solved the synchronization issues between booking and appointments, lab services, pharmaceutical deliveries and more. 
• Our strategy helped the health care app to improve up to 40% of its transactional issues. 
• This improvement ensured that there was higher end-user satisfaction while using the app.

Performance Optimization

• By addressing the slowdown issues that the healthcare app was offering, we were able to enhance the performance of the platform during peak traffic hours.
• When we optimized the app’s performance and enhanced server response time, we were able to increase the app’s load holding capacity time by 30%.
• As a result the app was more stable and responsive even under the situation of high stress.

Security Enhancements

• As a healthcare app, security is paramount owing to the amount of sensitive data it needs to deal with everyday.
• To reduce the security issues, and enhance the authentication mechanisms we implemented an advanced encryption process for data at rest and in transits.
• By taking these steps, we were able to reduce the risk of unauthorized data by up to 60%. We also ensured that the healthcare app was in compliance with HIPAA. 

Results

• After implementing the recommended changes the app seemed to have experienced an increase in 50% of its user engagement.
• At the end of our healthcare app testing services, the platform experienced a reduction in downtime by 70%.
• At the end of the testing, a tighter security protocol led to a decrease in vulnerability report by 75%.

Our healthcare app was so enhanced and improved at the end of our collaboration with Inevitable Infotech, that we instantly started retaining the customer base, saw a rise in the customer engagement on the platform and finally started generating significant profitable numbers.

Tools & Technologies