How We Collaborated with a Leading Finance Company to Enhance Their ECS Application

Introduction

Very recently, our team at Inevitable Infotech was approached by a leading finance company to test their newly built ECS (Enhanced Card System) application. It was a commercial card service company that wanted to elevate its services across the EMEA and ASPAC regions. This new platform was built to manage the end-to-end activities of the commercial cards. During the testing phase of this newly built platform, our team of testing engineers could uncover certain challenges such as integration complexities, compliance across markets, and issues with Data Handling. So, to deal with these issues, our team of experts came together to tailor solutions and enhance the functionality of the application. At the end of this collaboration, the client was happy and satisfied promising a long-term collaboration.

Services Offered

During this period of collaboration, we were able to validate the system performance according to the set objective of the client. The services we offer are:

• Comprehensive System Integration
• Regulatory Compliance Consulting
• Advanced-Data Security Solutions
• Performance Optimization Services
• User Experience Design and Testing

Customer

The client is one of the leading financial services companies in the world. They are well-known and flourished in both the corporate and consumer sectors. It offers a large range of financial products and services for its user base. These products and services include consumer banking and credit, corporate and investment banking, security brokerage, transaction services, and more. The development and launch of the ECS application for commercial cards is only a way to convey their innovative customer service while enhancing the process of card management. This initiative by the financial service provider shows their ongoing strategies to leverage technology to improve their operational efficiencies amongst the end-users.

Challenges

Here are some challenges that we faced during the QA testing procedure for the ECS application:

• The app was built with a complex method making it very complex to use across diverse existing financial systems in multiple countries. Integration of each of the different kinds of technology and infrastructure made the application unnecessarily heavy and complicated. 
•  The next challenge was to align the ECS + System with the vast multitude of financial regulations across 22 countries. It was the most difficult challenge for us as these legal requirements, regulatory laws, and compliance rules were frequently changing and updating all across the globe.
• Lastly, the security and integrity of the financial data following different security standards and protocols were one of our main concerns. 

Solutions

Based on the challenges that our team of experts had uncovered, there were a few solutions that we offered. They are: 

Robust Integration Framework

• Unified API Architecture: To ensure that the ECS + System was efficiently designed to handle various data formats and protocols, our team of testers came up with the idea of implementing a robust integration framework. A unified API structure was a must to achieve this.
• Custom Middleware Solutions: Considering that the app would be used across disparate devices and systems we understood the importance of implementing a middleware solution for the app. This middleware would be acting as a bridge translating data and routing them as per different needs and requirements.
• Integration Testing Protocol: To ensure that all the elements of the app worked harmoniously before its release, we decided to implement an integration testing protocol. Due to this protocol, it was easy to identify issues and resolve them early on during the integration phase.
• Stakeholder Workshops: Our team of experts held regular workshops with stakeholders from different regions to understand the specific challenges regarding integration. This way we could gather unique feedback from each region, to tailor different solutions for each specific regional issue.

Comprehensive Regulatory Compliance

• Regulatory Mapping Tool: To make sure that the system maintains compliance with all local and international laws of 22 different countries, we came up with a regulatory mapping tool. The functionality of this feature was to track and update the app according to varying compliance requirements of different regions.
• Automated Compliance Modules: To reduce manual overheads or responsiveness to legal shifts, we decided to implement an automated compliance module. This helped in updating the modules within the ECS + Systems automatically.
• Continuous Legal Monitoring: Other than developing automated systems, our team of experts also verified the functionality of these systems, by engaging in continuous monitoring and collaboration with legal experts.
• Compliance Tests and Audis: Our team of experts also conducted manual testing on these automated updates to ensure that they adhere to the regulatory standards.

Advanced Data Security Implementation

• End-to-end Encryption: We implemented end-to-end encryption across all transactions. Security is pivotal in any financial application. Protection of sensitive information against unauthorized access was our primary objective.
• Regular Security Assessment: To ensure that the application offers the highest level of security standards, our team of experts conducted regular security assessments to identify and mitigate potential vulnerability issues.
• Security Protocol Standardization: Our team of testing engineers performed rigorous security testing on the app to ensure it maintains the highest level of data protection.
• Data Access Controls: We also strengthened the data access control specifications to ensure only authorized personnel can access sensitive information, on the basis of their clearance level. 

Results

After implementing the testing strategy by Inevitable Infotech, the following outcomes were noticed:

• After implementing a unified API architecture and a custom middleware system, the overall efficiency of the application’s functionality improved by 30%.
• By introducing automated compliance modules into the application, we were able to achieve 100% compliance with all the existing regulatory standards and laws of the 22 different countries. 
• Enhanced Data Security: Implementing our advanced security protocol improved the application’s safety quotient by 40%.
• Overall the system’s performance improved by 25%.
• There was a 50% decrease in the app’s downtime.
• Owing to all these upgrades the user satisfaction rating of the app increased by 20%.

I truly did not imagine Inevitable would make the whole process of our software development so smooth and hassle-free. 

Tools and Technologies

To help improve the ECS + System, our team of Inevitable Infotech used the following Tools and Technologies: